Chat room Admin Guidelines

Group Admin Guidelines

By creating a permanent group, you agree to accept responsibility to 'admin' that group to be sure that our Terms of Service is being followed.  Read this document carefully to make sure you understand your responsibilities before continuing. 

Your nickname will be identified as an 'admin' account in your group by having an @ sign precede your name.  The @ sign indicates admin capabilities.  Paltalk personnel have admin capabilities in all groups they enter.  They are differentiated from room admins by having their nickname appear in red in addition to having the @ sign.

If you abuse the admin privileges, your group and your ability to create future groups will be removed, so please make sure you understand what is required in the admin role.

When you create a chat room, you will have the option of specifying a lockword or not.  If you specify a lockword, anyone trying to join your room will be asked to specify the lockword before they are allowed to enter.  In this way, you can control who may enter your room by who you tell the lockword to.  If you do not specify a lockword, the chat room is open to everyone.  Locked chat rooms are limited to a maximum of 5 (five) users.  The only exception to this is locked room which are also 'premium rooms', which will hold their stated capacity locked or unlocked.


Group admins
You may allow an unlimited number of people to 'admin' your room with you.  When you create the group you can add people to a list under the 'manage admins' tab in the group setup area.  Group admins may use various tools to control the group including restricting who may speak, type, and send video.  Room admins can also 'bounce' and ban users from the room.

'Super admins' are trusted or senior members of the room with the extra ability to manage the list of regular room admins.

Information you must supply

Group Type
There are 2 types of rooms.  The most common is the User rooms (Free) type.  It allows you to own, maintain and admin your own chat room on Paltalk.  You may open this chat room at any time and it remains open only so long as people are in the room.  When the last person leaves, the room closes.

The second type is Paltalk premium room (Fee based).  Any individual or organization who would like a chat room on Paltalk for any type of  commercial related activity must choose this room type.  It allows you to control what banners are displayed in the chat room.  Unlike other chat rooms, you may choose to leave your room open even when it is empty.

Your group appears in the category of your choice but also appears in a 'root' category.  There is a monthly fee for this service which varies with the maximum amount of people allowed in your chat room at any one time.  There is additional information that pertains to premium rooms at the bottom of this document. The same warning applies here as in the last section regarding popups that display another web page when the user closes down the window.  That is not allowed.

Note regarding no-banner subscribers
The vast majority of Paltalk users see banners when they use the program.  However we do offer users a fee based option to not to see the banners.  Any user paying for this option will not see any banners and will have the option of seeing or not seeing web page popups when they enter a chat room.  This holds true across all rooms even rooms that you have paid a fee to use your own banners and/or popup instead of ours.

Chat Room Name
You are not allowed to make any group with a title that defames, disparages or excludes any race, creed, religion, age group, gender, national origin, or any other organization, business entity or individual person.  You also may not make any group that condones or promotes the use of drugs, encourages software piracy, child pornography, or any other illegal activity. 

Category
Paltalk groups are organized into categories.  You will have to select from a drop down list which category you prefer your group to be found in by others.

Ratings
Similar to a movie rating.  The options are G, R or A.  G rated rooms must be suitable to all audiences including minors.  Text in G rooms is automatically filtered to eliminate possible offensive language.  R and A rated rooms are suitable for adults only and the text is not filtered what so ever.  The difference between these two groups is that an A rated group allows sexually explicit language where an R group does not.  Note users have to explicitly turn on an option to see adult groups (A).  The default every time someone logs in is not to show adult rooms.

Voice Enabled Switch
On indicates that you want to allow voice in the room, off indicates that it will be a text only room.

Lockword
An optional field.  If you specify a value in this field, anyone not knowing your lockword will be prevented from entering  your room.  Anyone trying to join your group will be asked to specify the lockword before they are allowed to enter.  Locked rooms are limited to a max of 10 people.

Intro Message
An optional field.  If specified, every time someone joins your group, they will be automatically greeted with this message .

Bouncing Someone
To bounce someone, you right click on their name in the member list.  A pop up menu will be displayed  where you should select 'bounce'.  A screen will pop up asking you to fill in the reason  why you are bouncing the person.  The reason is not seen by the person being bounced.  It is only seen by the Paltalk personnel to identify repeat offenders and people who are abusing the bounce facility.  When someone is  bounced, they are prevented from reentering your group for 24 hours. 

Bouncing Caveats
We track how many bounces an admin does per day and overall.  If the number of bounces per day is high, all users entering your group will receive a warning similar to the following:

Room admins in this group HAVE AND DO frequently use the power to remove members at their discretion to maintain an orderly room as they see fit.  If this is unacceptable to you, please leave and visit one of our many other rooms.

If  the number of bounces is excessive overall, the group may be closed down permanently and  your account restricted from creating new groups in the future.

Muting Someone
By double clicking on someone's name, you can 'red dot' them.  A 'red dot' means they cannot speak. You would use this for example to take the microphone away from someone who is talking too long or is deliberately trying to tie up the room. Normally you would take the microphone away and then soon after, give it back.

Muting Everyone
It may be desirable to mute everyone's microphone except your own to help moderate a room. You then can choose to individually turn someone's mic on, let them speak, and then take the mic away. To do this, select the 'Remove All Mics' option under the 'admin' menu. This will remove all the mics from everyone except yourself.  New people joining the group will default to having their mic turned off.  To restore everyone's mic back, choose the 'Give Mics To Everyone' option under the 'admin' menu. This will restore everyone's mic and new people joining will default to their mic being on.

The Static Text Message
When your group is open, you will find that right below the banner area is a one line static text field.  This one line never scrolls so is always visible.  You can use this field to display a message to your users that will stay on the screen and not scroll off.  Some examples of how to use this field  are to display a URL to a web site of interest, or to display a welcome message, or perhaps to display a topic of the day.  You have the ability to change this field at any time by simply typing over what is currently there and hitting Enter.  Make sure the cursor is at the end of the line when you hit Enter.   This area is only editable to the group admins. Your members see this field all the time but cannot not modify it.

Co administrators
You may allow an unlimited number of people to 'admin' your room with you by adding them to your 'manage admins' list in your group setup area.  Anyone who is on that list can open or join your room as an 'admin'.  The procedure for them to open or join your room as admin is similar to how you open up the room.  They must select the Open or /Join Group as Admin option under the 'actions' menu, then select your nickname from the dropdown list.  The group will open automatically.

If you wish to change who may coadmin your room with you, you can modify the list of people under the 'manage admins' tab in your group setup area.  Pick your admins wisely because you are responsible for their actions as well as your own.  Violations of these guidelines by you or your admins will cause the loss of your room and the ability to create new groups in the future.

Changing the definition of your group while its open
Changes you make to your groups such as changing rating, name, category, banner url, plus most other changes, do not take affect while your group is open.  You should always close your group with the ..close command first, then make your changes to the groups definition and then reopen your group. 

Reasons for removal after acceptance
Here are some of the possible reasons your room may be taken away from you after you create it:

1) Misrepresenting yourself as a Paltalk person.

2) Continuous allowance of language not appropriate to your room rating.

3) Abuse of the bouncing and/or muting privileges.

4) Offensive behavior on your part towards your members.

5) Abuse of Paltalk personnel.

Paltalk Uptime
Although Paltalk strives to be a product that is up 24 hours, 7 days a week, 365 days a year, there will be times Paltalk is offline.  Reasons for outages include but are not limited to software and hardware maintenance upgrades, ISP related problems and equipment failure.  Paltalk makes no particular representation about its uptime, but it is expected that future uptime will be similar to our past performance, which has been near 99% uptime.

Chat Room Controls
Paltalk offers a variety of controls for you to maintain order in your group.  Some features are more apparent than others so we will break them down into three areas for you.

Premium Rooms
Any group opened on Paltalk that relates to any type of commercial activity, needs to be opened as  a commerce type room in Paltalk.  Commerce rooms are a fee based service that have a number of advantages over other rooms

- You have the option of leaving the room always open even when there is no one in the room.

- You may control what banners are displayed in your room.

- Your group will appear in the category of your choosing and additionally be listed in the 'top level' category.

- You may have a locked group of more then 10 people.

Displaying your own banners
You may choose to display your own banners in your group rather then having the Paltalk run of the mill advertising banners displayed.  Banners should be jpg, gif or animated gif format images that have the following dimensions: 468 pixels wide, 60 pixels tall. Paltalk does not currently offer the ability to serve your  banners for you.  What this means is that your banner image(s) must be available from some other web server on the Internet.  You simply provide us with the URL link to your banner.  When it comes time to load the banner, instead of loading our banner using our URL link, we will load your banner using your link.  Please reference our banner setup page for the details of how to create the banner images and the container html files needed to load them.

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